WE SHIP WORLD WIDE +++ FREE DELIVERY ON UK ORDERS OF £99 +++ WE SHIP WORLDWIDE

FAQ's

Frequently Asked Questions

1. Do you have a store in Europe?

At this present time, our store is online. All information on our products, plus any enquiries regarding interior design are available here: info@darkromantix.com

2. Can I pay by card?

You can safely and securely pay for your purchases via Paypal and/or with a valid credit or debit card.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

3. Where are the products made?

The materials for all our products are currently sourced here in the U.K. Our products are made in London by professional artisans.

Our lampshades are handmade, fire retardant and available in the following sizes:

  • 30cm
  • 35cm
  • 40cm

Our cushions are 100% Polyester Velvet Shimmer, handmade by professional seamstresses and available in the following sizes:

  • 40cm x 40cm
  • 60cm x 60cm

Our fine art prints are professionally printed in London on Fine Art Giclée Hahnemüle Photo Rag 310gsm paper*

*A bright white 100% cotton paper with a chalky smooth feel. the matt finish provides vivid colours, deep blacks and extraordinary reproduction of detail and particularly brilliant results for high contrast images. It is specifically designed to meet the requirements of photographers and artists using digital output and is often considered the industry standard for photographic output.

And available in the following sizes:

  • 30cm x 30cm
  • 60cm x 60cm
  • 90cm x 90cm
  • 120cm x 120cm

Please carefully select the size you want on the product page.

If you have any queries about our products please email: info@darkromantix.com

4. Is it safe on-line ordering?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

5. Shipping to my country?

For U.K. shipping we use Royal Mail First Class Signed For delivery with tracking number, so you can keep an eye on your product when it’s in transit.

Our fine art prints are shipped directly from the professional printers using the same method.

For international shipping we use UPS or DPD.

5. How do I return an item for an exchange or a refund?

We understand that sometimes you may want to return your purchase and get a full refund. Please read our Returns & Refunds policy in full before making your purchase so you’re clear on the steps to take in the event you would like to return an item.

5. Can I have a custom piece made?

We would love to hear your idea, please get in touch here: info@darkromantix.com

5. Can I order products in bulk?

Yes, of course! Before your place your order please get in touch so we can arrange payment, manufacturing & delivery schedule. Please email us here: info@darkromantix.com