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Returns & Refunds

Online Returns

If you would like to return an order you have made through our website please email info@darkromantix.com to arrange your refund.

Responsibility For Returning Items

Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of the packaging, as failure to do so may result in us being unable to accept the returned item.

We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

Returns Terms & Conditions

If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging. If you wish to return an item you must contact us on: info@darkromantix.com

We will then refund you within 30 days of receiving the returned item. Refunds will be processed onto your original payment method.

We are unable to exchange unwanted items with a different item

Refunds will be processed onto your original payment method.
Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you.
Please note that replacement items or refunds can not be issued until we have received the original items back to our headquarters.
We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit
All orders will be refunded upon receipt of your return. Timescales may vary depending on amount
We cannot be responsible for interest changes made by your credit card company whilst waiting for returns to be refunded to your card
We are unable to apply discounts after the checkout process has been completed

Faulty Items

If you believe your item is faulty please contact info@darkromantix.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault Please DO NO attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time. In the case of a faulty item we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.

Non-Refundable Items

Special Order items: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed and cannot be returned or refunded.

Items ordered with a customer’s own choice of fabric, colour or material cannot be cancelled, returned or refunded once purchased

Gift vouchers: gift vouchers and e-vouchers are non-refundable. Sample sales and sale items are final and non-refundable.

if you have any question regarding your return, please email info@darkromantix.com